Privacy Policy

At Nucare (KOLKATA HEALTHCARE INITIATIVE PRIVATE LIMITED), your privacy and the security of your medical information are our highest priorities. This Privacy Policy outlines how we collect, use, protect, and handle your personal and health information when you use our website and diagnostic services.
KOLKATA HEALTHCARE INITIATIVE PRIVATE LIMITED may change this Policy periodically and we urge you to check this page (Privacy Policy) for the latest and updated version of the Policy in order to keep yourself updated.

1. Information We Collect

We collect information to provide you with secure and accurate diagnostic services. The types of data we collect include:

• Personal Identification: Name, age, gender, date of birth.
• Contact Information: Phone number, email address, and home collection address.
• Health Data: Information regarding tests booked, previous medical history (if provided), and generated pathology reports.
• Payment Information: Transaction details securely processed via our payment gateway (Razorpay). We do not store your credit card or UPI PIN details.

2. How We Use Your Information

Your information is used strictly for the purpose of healthcare delivery and improving your experience:

• To schedule and fulfill home sample collections or lab center visits.
• To process diagnostic tests accurately and generate your medical reports.
• To communicate with you regarding your booking status, OTP verification, and report delivery.
• To process payments and provide billing receipts.
• To comply with regulatory and healthcare compliance requirements (e.g., NABL guidelines).

3. Data Security & Storage

We implement state-of-the-art security measures to maintain the safety of your personal and medical information. Your health reports are stored in secure, encrypted databases and are only accessible by you (via OTP verification) and authorized medical personnel involved in your testing process. We utilize industry-standard SSL encryption for data transmission.

4. Sharing of Information

Nucare Diagnostics never sells, trades, or rents your personal or medical data to outside parties for marketing purposes. Information is only shared under the following circumstances:

• With certified partner laboratories strictly for processing your samples.
• With trusted third-party service providers (like secure payment gateways) who assist us in operating our website, so long as those parties agree to keep this information confidential.
• When required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety.

5. Your Rights

You have the right to access the personal and medical information we hold about you. You can request corrections to inaccurate personal data, and request the deletion of your account and associated non-medical data (subject to mandatory legal data retention periods for medical records in India).